Terms & Conditions
All products/services and information on orthayu.com website seem to be “an invitation to offer”. The order form to purchase your “offer” requires the conditions listed below. orthayu.com reserves the right to accept or reject the offer. If you have provided us with a valid e-mail address, we will notify you via e-mail as soon as we receive your order and send it back to confirm details and therefore process the order. Our order approval occurs when we send the product (s) ordered. No act or omission before the effective orthayu.com returns the product (s) ordered form accepts this offer.
You also agree to
Provide true, accurate, current and complete information about yourself as requested by orthayu.com (this information is the “Registration Data”). Maintain and promptly update the Registration Data to keep it current and complete. If you provide false, inaccurate, incomplete or non-existent information, or if orthayu.com has reasonable grounds to suspect that such information is untrue, inaccurate, outdated or not in accordance with the User Agreement, orthayu.com reserves the right to revoke and/or terminate your rights to use the site indefinitely.
orthayu.com strives to provide accurate product and pricing information; however, pricing and typographical errors may occur at times. orthayu.com cannot confirm the price of the product before ordering. If a product listed has wrong or incorrect pricing, orthayu.com has the right to reject or revoke orders for the item, unless the product has already been issued. If a product is not correctly assessed, orthayu.com may at its discretion cancel your order and send you a notification of such cancellation and instructions. Unless the product ordered is shipped, it will be considered accepted the offer, and orthayu.com has the right to change the price of the product and contact you via the e-mail address provided by you at the time of registration for further instructions or cancel the order and notify you of such cancellation.
At the time of placing your order, whether or not it is approved, the full price to be paid will be shown. We reserve the right to change the pricing taking in to account any increase in additional taxes or duties.
We endeavour to offer the best price available at orthayu.com, however, sometimes the price online does not match the price in store. In our effort to be the lowest price provider in your particular geographic region, store prices may differ from prices online.
The prices shown on our website may vary if directed to it from a third party website. Purchases at these prices can only be completed using our website, by arriving at it through a relevant third party website and will not be available in-store or via telephone. Products, offers, and prices may change, subject to availability.
The site is available only to people who can form legally binding contracts under the applicable law. Under the Indian Contract Act 1872, people who are “incompetent to contract”, including the minors, un-discharged insolvents, etc. are not eligible to access the site. If you are a minor, i.e. under the age of 18 years, you may use this site under the supervision of a guardian, who agrees to abide by these conditions. If you are less than 18 years, then your parents or guardians may use this site if they are registered. If you are minor, you cannot buy any material that is strictly for sale or purchase for adult consumption.
orthayu.com reserves the right to terminate your membership and refuses to allow you to access the site if it is discovered that you are under 18 years. The site is not accessible to persons whose membership has been suspended or revoked by orthayu.com for any reason. If you are a registered business body, you denote that you have the right to bind the entity to the User Agreement. Except otherwise noted, all material on this site is only for those who can access the site from India. orthayu.com does not guarantee that products or services mentioned on this site may be used, or available outside India. We only manufacture in India and orthayu.com is not responsible for any claims arising from the products ordered from outside India.
Account and Registration Requirements
Cancellation by company
There may be some orders that we will not be able to accept and will be withdrawn. We reserve the right, and the sole discretion to cancel or refuse an order for any purpose. In some circumstances, which can lead to order cancellation for e.g. restrictions on the quantities available for purchase, problems that our department face to avoid credit fraud, or errors and inaccuracies in pricing and information, we may also request information or verification before any order. We will contact you if part or all of your order has been cancelled or if additional information is required to accept the order. If the order has been cancelled after your credit card is charged, the said sum shall be credited to your card account.
Cancellation by client
If for any reason, you are not satisfied with your order, you have the right to cancel your request within seven days from the day of delivery for a refund, so long as you return the goods in the same condition as sold, with all components and accessories in one piece. Products must be unused and complete. In the event we find that the returned merchandises have reduced in value, the refund will be reflected as need be. You have an obligation to return any unwanted items within seven days of you notifying us of your intent to return. It will be your sole responsibility to take care of the products while in your possession. In the event you fail to fit into this obligation, we may refuse the return of the product and/or refund.
You must inform us of your intent to return the goods by writing to our Customer care team or emailing at firstname.lastname@example.org within seven days from the day after delivery or collection. Order number must be mentioned in all correspondence to avoid any delays.
Note the following:
When goods have been shipped from our warehouse and on the off chance that you at that point then reject delivery, there will be a charge for getting the goods back to us. We suggest you call us before declining the delivery to check the return cost.
Our customer care team will instruct you the best course concerning arranging a return. The team may issue a Returns Number, which needs to be cited in the written correspondence when returning the merchandise or as a minimum, your name, and your address will be required to trace the location. The Returns Number is valid for up to seven days only. The return must be organized at your expense and risk; goods must be received by our Returns Department within seven days. Products should be returned with adequate proof, products sent without enough proof will be sent back to you and the cost of delivery charged to your account.
Our Money Back Guarantee is applicable only to consumable products. The refund is provided in the form of a credit note, which can be used anytime within 30 days from the date of issue of the credit note to purchase any product/services from our website(s). The refund amount is calculated as per the proportion of the product returned to us. A request for refund will only be initiated within 30 days from Date of Invoice. Providing the Invoice copy for initiation of refund request is compulsory. Without the Invoice copy or after 30 days of invoice date no refund requests will be entertained.
Third party Products
These additional terms & conditions apply if you have purchased products that are not produced from orthayu.com and its affiliates. In other words, these terms and conditions apply when you buy products sold on orthayu.com by third party suppliers. You understand and agree that products that are sold on this site by third-party (“Vendors”) and orthayu.com may not be able to verify the transactions, acts and omissions of providers of these products. When you buy products from these manufacturers on this site, the following terms and conditions come into force: To relieve orthayu.com and/or its affiliates and agents from any damage, liability, cost, or other consequences of any of the merchants on the website and in particular to waive any claim you may have under any applicable law. Despite reasonable efforts, orthayu.com cannot verify the information provided by other vendors available on the site. You can find the information on suppliers of other products offensive, harmful, inaccurate or misleading. Please use restraint, common sense and business practice safety when accessing the site. Please take into consideration that there are also risks of contact with underage persons, foreign nationals, or people acting under false pretences.
Your Credit Card
You understand, agree and confirm that the information on your credit card that you use on the website will be correct and accurate, and you cannot use credit cards that are not legally owned by you, and you agree and undertake to provide valid credit cards. Additional information listed will not be used and shared by orthayu.com with third parties unless required for fraud control, or by court order or law. orthayu.com will not be held responsible for credit card fraud. The use of a credit card falsely will be entirely on you and prove “the contrary evidence is exclusively on you”.
Deception Pass/Fail Events
orthayu.com reserves the right to recover the cost of goods, attorneys’ fees and collection costs from people using the site fraudulently. orthayu.com reserves the right to take legal action for the fraudulent use of the Site and other unlawful acts or omissions in violation of these terms and conditions.
Upon visiting our website or sending us an e-mail, you are communicating with us electronically and approve to accept communications from us electronically. We will inform you via e-mail or post on the site. You agree that all notifications, disclosures, contracts, agreements and other communications that we provide electronically satisfy any legal condition that such communications are in writing.
You agree and confirm
If a non-delivery takes place due to an error by you (i.e. name, address or other incorrect information), additional costs incurred by orthayu.com upon return of the product will be incurred by you. You use the services provided by orthayu.com, its affiliates, consultants and contracted companies, for lawful purposes and abide by all applicable laws and regulations when using the site. You will provide true and accurate information in all cases where asked of you. orthayu.com reserves the right to check and confirm the data and other information that helps you at all times. If upon validation your details are found to be true (in whole or in part) orthayu.com at its sole discretion has the right to refuse registration and prevent you from using the services and/or other affiliated websites of orthayu.com without prior warning of any kind. If you have right to use the services accessible on this site and operations, please do so at your own risk and use trial and caution before entering into any transaction conducted on this site. The address will be correct and proper in all respects where the delivery of products ordered by you shall be made. Please read the description carefully before checkout. By placing an order with orthayu.com, you agree to the terms of the sale included in the item description.
Payments can be made via debit cards, credit cards, online banking, or cash on delivery.
Credit card, debit card and the network bank payment options are the options, and it is recommended to make immediate payment to ensure faster processing of your order.
Shipping & Delivery
Products, for which payments have been received, will first be allotted to the orders placed. If you have any questions regarding the status of your order, please contact our customer service team.
Email us at: email@example.com
There is a delivery charge which is applicable for the delivery of the merchandise. We make a genuine effort to keep the delivery charge as low as could realistically be expected.
Please Note: Delivery dates are estimation; nevertheless, we make every effort to deliver your order as quickly as we can, however, we cannot be held responsible for the consequences of delayed delivery. Customers will be notified by an email, once their order has been dispatched from our distribution centre, specifying their shipment tracking number.
Please Note: Goods or products are liable to availability; if the item is not in stock or if the delay is caused as a result of the payment process, delivery may require more time. Hence, any dates of delivery specified by us are approximate only. On the off chance that the product you ordered temporarily runs out of stock, you will receive a notification from us, and we would require up to 30 days for dispatch of the product once they are available, unless there are any exceptions to the circumstances
Damaged & Incorrect Item(s):
If you have received a defective, damaged, or incorrect item(s), please contact our Customer Care Team within seven days of delivery via chat or email firstname.lastname@example.org. We will require your order number. We may likewise ask that you send the damaged/defective or incorrect item(s) back to us.
Please send your item(s) with a copy of the original receipt to the address below and the reason for your return. The delivery note must indicate “damaged,” if the package looks marred or damaged.
If, however, you assign another person to sign for and receive the goods on your behalf, it will then be considered that you have given the approval to advise the person to carefully check the products and take up full responsibility for any loss or damages if they sign on your behalf.
orthayu.com will not consider claims for reparations or unavailability after a lapse of a period. Any damage or loss to the goods shall be at your own risk, from the date of acceptance of delivery of the goods. Replacement products will be sent to you in case an item has arrived in a damaged condition.
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
The refund will be processed how the payment was made. If payment were made by credit card or online banking, we would refund the credit card or bank account. In case the payment has been made by cash, we will refund the payment via cheque or bank account.
The refund process will be initiated by us when we receive the product (s). Refunds are processed within ten working days; however, in the case of payments by cheque, it may take a few days for the cheque to be delivered to your billing address, and the amount to reflect in your account once the cheque has been deposited in your bank by you.
Please note that we cannot offer exchanges or refunds on any sale, any opened or used products.
orthayu.com cannot be held responsible for delays in credit to your credit card issuing bank managed by the cardholder.
Please Note: For products that are returned within the seven-day time frame, subject to the return of the goods, the refund will be processed as soon as possible and, in most cases within 30 days from the day you cancel the order. Products must be returned in the same condition as received by you. In this scenario, the price of the products in full including delivery will be refunded; however, you will be liable for the cost that is incurred for returning the product to us.
For products that are defective, the returned product will be inspected, and we will inform you in regards to the refund via e-mail, within a reasonable time frame. A refund will be processed, usually, within 30 days from the day an e-mail is received about your claim to a refund of the said product. Products returned by you for the reason that it was defective, however, the defect was not caused by you, your servant or anyone else will be refunded in full, including the delivery charges and the cost incurred by you in returning the product to us.